Refund policy

At Waterbear Global, we strive to ensure utmost customer satisfaction with every purchase made from our store. If for any reason you are not completely satisfied with your purchase, we are here to help with our hassle-free return policy.

Return Eligibility:

  • Returns are accepted within 14 days from the date of purchase.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase is required for all returns. Please include a copy of your receipt in the return package.

Return Process:

  1. Initiate the Return: To initiate a return, please contact our customer service team within the 14-day return window. You can reach us at matt@waterbearglobal.com. Provide your order number, reason for return, and any relevant details about the product.
  2. Return Authorization: Upon verifying your request, we will provide you with a return authorization and instructions on how to proceed with the return.
  3. Packaging: Safely package the item(s) in the original packaging or a secure box to prevent damage during transit.
  4. Shipping: We are pleased to offer complimentary return shipping for eligible returns within the 14-day window. We will provide a prepaid shipping label or arrange a pickup, depending on the nature of the return.
  5. Inspection and Refund: Once we receive the returned item(s) and verify that they meet the return criteria, we will process the refund. Refunds will be issued to the original payment method within 14 days. Please note that the time for the refund to reflect in your account may vary depending on your financial institution.

Exclusions:

  • Items not in their original condition, damaged, or showing signs of use may not be eligible for a full refund.
  • Returns requested after the 14-day period may not be accepted unless due to a manufacturer's defect covered under warranty.

Manufacturer's Defects and Warranty: For products found to have manufacturer defects covered under warranty, please refer to the warranty information provided with the product or contact our customer service team for assistance.

Please note:

  • We reserve the right to refuse returns that do not meet the above criteria.
  • Return shipping costs for items not covered by our return policy will be the responsibility of the customer.

At Waterbear Global, we value your satisfaction and strive to provide exceptional service. If you have any questions or concerns regarding our return policy, feel free to contact our customer service team for assistance.

Thank you for choosing Waterbear Global. Your support is greatly appreciated.

Sincerely, Waterbear Global